FAQ

How do I pay for my order?

You can pay via Paypal or with your debit or credit card.

How are the postage costs calculated?

Postage costs are as follows: 
Order value: £0-£5 = £1 postage
Order value: £5.01-£14.99 = £2 postage
Order value: £15 & over = £3 postage

How long will it take for my order to be dispatched?

All orders will be dispatched within 24-48 hours, they will be sent by 1st class post via Royal Mail, this does not mean next day delivery but most orders will arrive the next day after posting. I post every week day, unless some circumstances prevent me from doing so. You will receive a dispatch email once your order has been sent.

What happens if I do not receive my order?

If you do not receive your order, please email me [email protected] & I will contact the delivery company to check the tracking details if needed. I can only make a claim from them after 10 working days have passed since the order was posted. I can send again before the 10 days are up, but you will need to pay for that order. After the 10 days have passed I will resend or refund your order depending on what we have discussed. Please also read my T&C's.

I've forgotten something, can I add to an order?

No, I'm sorry but due to the work involved to manually amend the stock totals & due to the volume of orders I receive, I can no longer add to orders. You are welcome to place another order, if I see multiple orders then I will combine (combining orders is not guaranteed).

What happens if something is out of stock after I have paid?

I will do my very best to keep the stock totals up to date, on rare occasions there may be times when I cannot send what you have ordered, you will receive a refund for the item along with a note stating what the refund is for.

If I order more than 1 metre of ribbon will it be a continuous length?

Yes, where possible it will be sent in a continuous length although there may be times when this is not possible.

Can I place an order if I live outside of the United Kingdom?

Yes you can, please select 'Outside the UK' & your country from the drop down boxes.

Do you have any special offers?

Yes, if you're in my Facebook customer group then I sometimes post discount codes, you can also find out about new stock deliveries & share what you've made. This group is for customers only, please let me know if your Facebook profile name differs to that on the website :) www.facebook.com/groups/LCVIPs/